Data Protection Policy (2022)

The Data Protection Act 

The Data Protection Act 2018 controls how your personal information is used by organisations, businesses or the government.  The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR).  Everyone responsible for using personal data has to follow strict rules called ‘data protection principles’. 

They must make sure the information is:  

• used fairly, lawfully and transparently 
• used for specified, explicit purposes used in a way that is adequate, 
• relevant and limited to only what is necessary 
• accurate and, where necessary, kept up to date 
• kept for no longer than is necessary handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage 

Collecting and Using Personal Information Data Protection 

When you visit and navigate our sites and when you communicate with us via our sites, we will not collect personal information about you unless you provide us that information voluntarily. Any non-public personal information that you may provide via our site will be used solely for the purpose stated on the page where it is collected. (In some cases and in all cases where required by law or regulation, you will be able to update the information that you provide to us either by sending us an email or, where you have established personal profiles with us, by updating your profile online.

Forsyth Carpentry Services will not sell, license, transmit or disclose this information outside of our standard means of communication (i.e. email, phone call, Social Media message) and affiliated companies unless (a) expressly authorised by you, (b) necessary to enable Forsyth Carpentry Services professionals or agents to perform certain functions for us, or (c) required or permitted by law.

In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided. By “personal information,” we mean data that is unique to an individual, such as a name, address, or telephone number. From time to time, we may request personal information from you in order to deliver requested materials to you, respond to your questions, or deliver a product or service.

Security

forsythcarpentryservices.co.uk (and affiliated Social Media accounts) protects information both online and off-line. Stored customer information is kept in a secure environment where access is restricted to employees who need the information to perform a specific job (for example billing administration or the development team). Employees are required to use password-protected screen-savers and keep their computers up-to-date.

Use of Personal Information

We may use the information we collect through our website/social media message/text message/phone call/images for a range of reasons, including:

• To respond to your online inquiries and requests, and to provide you with information and access to resources or services that you have requested from us.
• To upload pictures of work we have completed on our website and social media. 
• To contact you via email to ask for a review about our service if you have work carried out.
• To manage our Websites and system administration and security.
• To improve the navigation and content of our Websites.
• To identify any server problems or other IT or network issues.
• To compile aggregated statistics about site usage and to better understand the preferences of our Visitors.
• To carry out research and development to improve our products and services.
• To customise content and layout of the Websites.
• To take photos and/or videos of our own work (specifically) for quality control and/or to validate work that is ongoing or completed.  We (the contractor) will take photos/videos of our work only at the end of every job - if you do not want this to be shared via social media please let us know. 

Other Data Protection Rights

You have the following data protection rights:

• To access, correct, update, or request deletion of your Personal Information forsyth carpentryservices.co.uk takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete, and up to date. You may contact us directly at any time about accessing, correcting, updating, or deleting your Personal Information, or altering your data or marketing preferences by emailing us at forsythcarpentry@gmail.com
• In addition, if you are a resident of the EEA, you can object to processing of your Personal Information, ask us to restrict processing of your Personal Information or request portability of your Personal Information. Again, you can exercise these rights by emailing us at forsythcarpentry@gmail.com
• Similarly, if we have collected and processed your Personal Information with your consent, then you can withdraw your consent at any time.

***We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.***

Amendments to this Privacy Policy

Forsyth Carpentry Services reserves the right to amend this policy at any time. Any amendment will be made by posting the changes to the website and/or Social Media. Customers must check the website periodically to be aware of any changes to the Data Protection Policy.

Updated 21.6.22